Get in Touch With Us
Whether you've spotted something that needs correcting, have a question about our casino reviews, or want to suggest a topic we haven't covered yet, this page tells you exactly how to reach us and what to expect when you do.
How to Contact Our Team
Email is the most reliable way to get a message to us. Write to us at [email protected] and a real team member will read your message and follow up personally. We do not use automated replies as a substitute for a genuine response.
To help us get back to you quickly, include a brief description of your enquiry in the subject line — for example, whether it relates to a specific casino review, a bonus condition you'd like clarified, or a general question about the site. The more context you give us upfront, the faster we can point your message to the right person.
Our target response time is two working days. During busier periods it may take a little longer, but we will always follow up.
What You Can Write to Us About
We receive messages on a wide range of topics and welcome all of them. The most common reasons players and partners get in touch include:
- Accuracy and corrections — If you believe something in one of our reviews is out of date or doesn't reflect current conditions — a changed bonus amount, a withdrawn payment method, or an updated wagering requirement — please let us know. We take accuracy seriously and review every correction flag we receive.
- Questions about our content — If our coverage of a casino's licence, game range or terms is unclear, ask us to clarify. We'd rather you contact us than leave with the wrong impression.
- Casino suggestions — If there's an offshore casino available to Australian players that you think deserves a proper look, send us the name and a brief reason why. We can't promise to review everything, but we do read all suggestions.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please mention this in your message and we will respond with information on Australian support services. You can also reach the National Gambling Helpline directly on 1800 858 858, available 24 hours a day.
- Partnership and commercial enquiries — If you represent a casino brand or an affiliate business and would like to explore how we might work together, introduce yourself and outline what you have in mind. Please note that commercial relationships do not influence our editorial rankings or review conclusions.
- Feedback on the site — Suggestions for new pages, topics you'd like us to expand, or general comments about the site's usefulness are genuinely welcomed.
About the Team Behind This Site
Our content is researched and written by people who follow the Australian online casino market closely. Our lead reviewer is Damon McInerney, who oversees the editorial standards, casino assessments and bonus verification that go into every page on this site.
We research each casino's licensing jurisdiction, bonus terms, payment options and game catalogue before publishing a review. Where conditions change after publication, we update accordingly — and reader tips are one of the ways we catch things that need a second look.
For a broader view of how we assess the casinos listed here, including the criteria we use and why commission does not determine ranking position, see our coverage of non GamStop casino options for further context on how offshore operators are evaluated.
A Note on Editorial Independence
This site may earn commission when readers visit a casino through one of our links. That commercial arrangement does not buy a better ranking, a more favourable review or the omission of genuine drawbacks. Every assessment on this site reflects our independent research, and we apply the same criteria regardless of whether a casino has a commercial relationship with us.
If you ever feel a review is inaccurate or unfair — in either direction — please write to us. Maintaining reader trust matters more to us than any individual partnership.
What Happens After You Send Your Message
Here's what you can expect once your email arrives:
- Your message is read by a team member, not filtered by an automated system.
- If your enquiry is straightforward, you'll receive a direct reply — usually within two working days.
- If your message raises something that needs investigation — a factual correction, for example — we'll acknowledge receipt while we look into it, then follow up with our findings.
- Partnership and commercial enquiries are directed to the appropriate contact and responded to separately from editorial queries.
We appreciate the time it takes to write to us and treat every message accordingly.
Responsible Gambling Resources in Australia
All of the casinos we review are offshore operators. Australian players should be aware that these sites are not licensed under Australian law, and that legal protections may differ from those offered by locally regulated services.
If gambling is affecting you or someone close to you, free and confidential support is available:
- National Gambling Helpline: 1800 858 858 (24/7)
- Gambling Help Online: gamblinghelponline.org.au
- Lifeline: 13 11 14
You must be 18 or older to gamble online in Australia. If you have any questions about responsible gambling tools — such as deposit limits or self-exclusion options — mention it in your message and we'll point you to the relevant information for the casino in question.
Thank you for visiting this page. We look forward to hearing from you — write to us at [email protected] and we'll be in touch.